2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                             Activity                                                Service Level/Standard
                              Develop corporate training program                       Annual
                              Develop and review annual training calendar              Annual
                              Develop and implement a Leadership Development           Annual
                              Program (aligned to corporate objectives and
                              learning needs)
                              Coordinate and support LGMA Professional                 Annual
                              Development Pathways (including Programs,
                              Conferences and the Australian Management
                              Challenge)
                              Centralised management including booking,                Monthly in partnership with
                              redistribution and reporting of most (some               managers
                              exclusions) of the training budget

Reactive activities           Training and Development Application Form
                              assessment and response                                  Initial response provided
                                                                                       within 5 business days
                              Enquiries – training needs/study assistance support      Initial response provided
                                                                                       within 14 business days
                              Study Assistance applications – assessment and           Ad hoc – as applications
                              recommendation to Leadership Team                        are received.

Employee Health and Wellbeing
[Provision of external specialist support services to support employee wellbeing needs , \]
Scheduled activities            Contract management of Employee Assistance           Every 2 years or at the
                                Program – external provider contract                 conclusion of contracted
                                (current contract is 2 years x 1-year option)        period

                              Employee recognition event                               Annual event – typically last
                                                                                       quarter of financial year
Reactive activities           Enquiries                                                Initial response provided
                                                                                       within 3 business days
                              Endorse additional support services through              Immediate response (less
                              external providers for critical incidents                than 24 hours)
                              Employee rehabilitation/return to work – Rehab           Response time varies
                              plans for non-work-related injuries                      depending on complexity of
                                                                                       issue
Work Experience and Trainee Programs
[Manage enquiries and placements to allow students to test personal vocational preferences through performing
tasks in Council’s workplaces; identify opportunities for funding by other levels of government for employment
programs and coordinate placement and training]
Scheduled activities           Liaise with local schools for students to participate    Annual
                               in work experience placements
                               Grant submissions for traineeship funding under the Annual
                               Skilling Qld program
                               Participation in job ready programs at participating     Annual participation
                               schools (interview training etc.)

Reactive activities           Enquiries/requests for placements (ad hoc)               10 business days
                              Tertiary student placements [identifying placement       15 business days
                              opportunities; placement partnering agreements
                              and contract]
                              Job placements, internships, holiday uni student         As opportunities arise
                              placements, SEQ Council employee exchange
                              Reporting to funding provider in relation to trainee     Monthly (where changes
                              employment programs                                      are made)


Human Resource Business Systems
[As module owner of all HR technology systems design, test and evaluate applications, participate in software
upgrades in conjunction with Information Technology Branch and contribute to identifying opportunities for
continuous improvement of relevant business systems]
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