2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                             Activity                                        Service Level/Standard
Scheduled activities        System upgrades T1 Modules – Payroll, MyHR         Twice yearly
                            Performance Management, online recruitment and
                            online learning etc.
                            Training system for corporate training             Review annually (minimum)

                            Change management and support for the              As per the project and
                            implementation of new modules                      change management plan

Reactive activities         Enquiries/requests for assistance                  2 business days

                            Training documentation and support                 2 business days




                                                                                                  106 of 173