2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                               Activity                                          Service Level/Standard
                                  Direct and non-direct compensation.
                                  Publish and maintain Remuneration and      As Required
                                  Benefits Intranet Page with relevant
                                  information for Noosa Council.
                                  Single touch payroll reporting - ATO       Fortnightly
                                  Superannuation Review, including           6 monthly for concessional caps
                                  temporary employees >12 months             and Defined Benefit members
                                  including long term casuals;               Fortnightly for clearing house
                                  concessional caps; defined benefits;
                                  new employees
                                  Fortnightly Deductions including           Fortnightly
                                  internal/external stakeholders.
                                  HRIS metric reporting – business           Quarterly & Annually
                                  analysis, including absenteeism, leave     [Now on Dashboards for
                                  management, allowances and overtime,       Leadership]
                                  turnover.

                                  LGAQ annual report, ABS reporting,         As Required
                                  Insurance Data for Governance.

                                  McArthur Annual Salary Survey Review,      Annually
                                  other business reporting
                                  Audit and Compliance for all employee      6 monthly audit reporting (or as
                                  changes of terms and conditions,           advised internal/external audit)
                                  relevant delegation, EDRMS, payroll
                                  controls
                                  Review and Maintain relevant               As required by Governance (2
                                  Remuneration & Benefit Policies,           years) or as relevant Industrial
                                  Procedures and Guidelines                  relations instruments change.
                                  End of Financial Year, Reconciliation,     Annually
                                  Reporting. STP Processing.
                                  T1 HRIS system administration,             As required
                                  including payroll module, organisational
                                  management module.
                                  UAT for release upgrades.

                                  Document and provide procedures and
                                  processes for improvement and
                                  maintenance of the system.
Reactive activities               Remuneration and Benefits enquiries        Within 1-2 business days
                                                                             depending on resourcing and pay
                                                                             processing cycle
                                  Terminations including liability,          Day of Cessation or as per IR (2
                                  statements of services, Centrelink,        days after last day of work)
                                  invoicing and processing long service
                                  leave.
                                  New Employee Setup and Maintenance         Day of Receipt
                                  Leave Management                           Day of Receipt or prior to Pay
                                                                             Processing
                                  Payroll deduction authority for            Within 2 business days or prior to
                                  employees                                  Pay Processing
                                  Applications to purchase leave             Prior to EOFY (Annual)
                                  Employee Status Change online              Day of Receipt or prior to Pay
                                  requests.                                  Processing

Remuneration & Benefit Management
[Strategic/Advice]
Scheduled Activities          Remuneration Framework, Strategy               Annually
                              associated policy and procedures.
                              Remuneration Strategy, Senior Officer          Annually
                              contracts, market benchmarking
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