2026 Budget Service Level Catalogues

              Reader requests including requests for e-titles, interlibrary   Daily
              loans and purchase requests (both requesting and receipting     Within 5 working days (e-titles)
              items) & MARC record loading
              In-house accessioning and processing                            Weekly
              Public Library System (PLS) bulk loans of Language Other        Twice yearly
              than English (LOTE) material
              Collections analysis                                            Quarterly, annually
              Stock assessment – for weeding and repairs                      Average 3 times per week
              Stock selection – physical and e-resource
Reactive      Identified gaps in subject areas by staff/customers             As required

              Donated items and author donations

              Machine Readable Cataloguing (MARC) record deletions of
              expired titles
              Customer feedback or complaints about collection content        Within 3 working days
Programs & Services
Provision of learning programs and events across all ages promoting literacy development & lifelong learning
through information sessions and practical workshops
Availability   Varying program with some activities conducted after hours to suit community needs.
Scheduled      Computer & internet access& Wi-Fi access & technology          Daily during opening hours
activities     assistance

              Printing, photocopying and scanning (fee-based service)
              Programs & Events                                               Varied monthly timetable, see
              Technology & Digital literacy                                   library events calendar
              Literacy Development (Adult)                                    https://libraryevents.noosa.qld.gov
              Creative & Cultural                                             .au/
              Literary & Life-long learning
              Early-literacy – Storytimes; School Holidays, First 5 Forever
              & outreach
              Institutional visits
              External/internal Council supported events
              Partnership programs
              Justice of the Peace (partnership programs)
              Meeting room hire - Cooroy only (fee-based service)             Availability - 7am to 10pm, 7
                                                                              days a week
              Community art display space - Cooroy & Noosaville               By application, 2 or 4 week display
                                                                              period
              Library Promotions & Advocacy (Enews; social media; media       Daily, weekly, monthly
              releases; advocacy events)




                                                                                                            38 of 173