2026 Budget Service Level Catalogues

 SERVICE AREA – DEVELOPMENT SERVICES (DEVELOPMENT
 ASSESSMENT AND COMPLIANCE)

 Summary

Objective: Provision of development information, assessment & compliance services.

Activities: The activities include provision of information, assessment and decision making related to development
applications and planning scheme; development audit and compliance; planning appeals and infrastructure plan and
charges.

 Delivery Framework            Details
 Corporate Plan Theme          The Noosa Environment
 Responsibility                Development Assessment
 (Branch Level)
 Legislative Responsibility    Planning Act 2016
                               Planning Regulation 2017
                               Development Assessment Rules - under the Planning Act 2016, section 68(1)
 Service Delivery Model        The service is undertaken in house, with specialist advice provided by external
                               consultants in regard to traffic, acoustic and urban design from time to time as
                               required. An external solicitor is also engaged for planning appeals and specialist
                               planning legal advice.


 Service Inputs                    Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure
 Software & Systems
 Budget Cost Centres               Development Assessment Management (1601)
                                   Development Assessment (1605)
                                   Operational Works (1606)
                                   Planning Administration & Compliance (1607)
                                   Short Stay Local Laws (1617)
 FTE
 Other Key Metrics                   Demand Metrics
                                     Applications
                                     Approvals
                                     Planning Certificates
                                     Property Searches
                                     Flood Searches
                                     Written Advices
                                     Complaints
                                     Pre-Lodgement Meetings
                                     Planning Appeals
                                     Compliance Actions



 Service Outputs - Performance Measures
 Type                       Measure                          Target                 Methodology / Calculation
 Efficiency                 Cost of statutory planning       TBD                    Calculated annually
                            service per planning
                            application received
 Effectiveness              Community satisfaction           Optimum rating: 5      Community satisfaction
                            survey                           Improvement from       mean performance rating
                            Theme: Managing the Shire        previous rating        from the LGAQ Community
                            Function: Town Planning          2019 3.63
                                                             2021 3.6

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