2026 Budget Service Level Catalogues

 SERVICE AREA – GOVERNANCE

 Summary

Objective: Providing good governance, promoting a high standard of ethical and corporate behaviour and
organisational integrity by delivering best practice in governance, risk management and compliance activities for
Council and our community.

Activities: Key activities include corporate governance framework, corporate planning, annual report, enterprise
risk and opportunity management, business continuity planning, conflicts of interest management, insurance
management, complaints management, public interest disclosures, fraud and corruption complaints, councillor
conduct complaints, audits and reviews, right to information and information privacy, legislative compliance and
disclosures, delegations and authorisations, policy management, human rights, legal, intellectual property
management, and local laws.

 Delivery Framework            Details
 Corporate Plan Theme          Excellence
 Responsibility                Governance
 (Branch Level)
 Legislative Responsibility    Local Government Act 2009
                               Right to Information Act 2009
                               Information Privacy Act 2009
                               Ombudsman Act 2001
                               Public Sector Ethics Act 1994
                               Crimes and Corruption Act 2001
                               Criminal Code Act 1899
                               Integrity Act 2009
                               Public Interest Disclosure Act 2010
                               Public Records Act 2002
                               Civil Liability Act 2003
                               Human Rights Act 2019.
 Service Delivery Model        Services are managed internally with support from external providers, where
                               required.

 Service Inputs                     Details
 (Resources to Deliver Service)
 Physical Assets/Infrastructure     N/A
 Software & Systems                 Technology 1 and other specialised system solutions
 Budget Cost Centres                Corporate Planning and Reporting (1010)
                                    Complaints Management and RTI (1012)
                                    Risk Management and Insurance (1013)
 FTE                                4.0
 Other Key Metrics                  Volume and Demand
                                    Right to Information Applications
                                    Administrative Action Complaints
                                    Public Interest Disclosures
                                    Insurance Claims
                                    Delegations Reviews
                                    Instruments of Appointment
                                    Annual Report

 Service Outputs - Performance Measures
 Type          Measure                                                 Target      Methodology / Calculation
 Efficiency    Average cost per RTI issued                             TBC         Annual
 Effectiveness Proportion of AAC complaints escalated to Level 2       TBC         Annual
               response
               Average time to process a claim                         8 weeks     Annual


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