2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                                    Activity                                           Service Level/Standard
Corporate Governance Framework
Includes implementation and compliance with the Corporate Plan theme of ‘Excellence’ – item 5.5 providing
robust and transparent governance systems that build and strengthen community trust, supported by the
implementation of Council’s enterprise risk and opportunity management.
Scheduled work         Develop and review Council’s adopted Governance              Once per Council term
                       Framework                                                    (every four years)
                       Completion and publication of Council’s Annual Report        100%
                       within statutory timeframes.
Reactive work          Provide governance advice to internal stakeholders, the      As Required
                       community and State government departments.
Enterprise Risk and Opportunity Management
Includes assisting Council to meet its risk management obligations and accountabilities, coordinating Council’s
risk and opportunity management framework, coordinating Council’s Conflict of Interest management program,
reporting to the Audit and Risk Committee and facilitating Business Continuity Management Plans for Council.
Scheduled Work Risk Management
                    • Co-ordinate and review Council’s Risk and Opportunity            Annually
                        (R&O) Management Framework.
                    • Provide regular training to employees on the R&O                 Training – Formal twice
                        Management Framework.                                          per year.

                   Business Continuity (BC) Planning                                  Annually
                   • Coordinate BC management and the oversight of
                       documentation, training, co-ordinating, testing and
                       monitoring of the BC Framework.
                   Conflict of Interest Management                                    Every two years
                       • Review Council’s COI Management Policy and
                            Procedures.
Reactive Work      Risk Management                                                    As Required
                   • Provide advice about the application of risk management
                       methodology.
                   Business Continuity Planning                                       As required
                   • Assist managers to develop BCPs.
                   Conflict of Interest (COI) Management                              As required
                       • Provide advice about the application of Council’s COI
                            Management policy.
                       • Register COI Declarations made by employees.
Insurance Management
Includes ensuring Council has adequate cover to mitigate risk and protect against loss or damage to its assets,
to protect employees and councillors, to manage Council’s insurance claims and to ensure the continuity of vital
services to the community.
Scheduled Work • Completion of annual renewal of Council’s insurance                   100%
                      coverages and policies within Council, excluding Workcover.
                   • Annual risk management self-assessment audit to support
                      insurance renewal process.
Reactive Work      • Claims management for insurance claims received within            Acknowledgment within
                      Council that are <$15,000 in compensation amount.                five (5) business days.
                   • Percentage of insurance claims processed within industry
                      standard timeframes (6 – 8 weeks).                               80%
Complaints Management
Includes managing council’s complaints management processes, Administrative Action complaints, human rights
complaints, privacy complaints, assisting the CEO in the management of CCC complaints, fraud and corruption,
COI, and councillor conduct complaints and investigations, co-ordinating Ombudsman’s directions.
Scheduled Work • Co-ordinate and review Council’s Complaints Management            Once per Council term
                       Policy and Framework.                                       (every four years).
                   • Report complaints statistics in the Annual Report.            Annually.
Reactive Work      • Provide guidance and support to officers in assessing and     As Required.
                       investigating complaints.
                   • Percentage of privacy complaints investigated and             100%
                       responded to within statutory timeframes.
                                                                                   100%
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