2026 Budget Service Level Catalogues

Service Outputs – Detailed Activity Listing
                                    Activity                                           Service Level/Standard
                   •   Percentage of human rights complaints investigated and
                       responded to within statutory timeframes.
Right to Information & Information Privacy
Includes providing the community with access to information, meeting Council’s statutory obligations under the
Right to Information Act and the Information Privacy Act.
Scheduled Work Co-ordinate and review Council’s Information Privacy Policy.           Once per Council term
                                                                                      (every four years).
                    Yearly reporting to the Office of the Information Commissioner.   Annually

Reactive Work      Percentage of Right to Information and Information Privacy         90%
                   Applications completed within statutory timeframes.
Public Interest Disclosures (PIDs) & Fraud and Corruption Control
Includes developing and maintaining procedures for dealing with PIDs and the investigation of allegations of
wrongdoing in Council, facilitating the management and coordination of Council’s Fraud and Corruption Control
Framework, receiving and managing councillor conduct complaints.
Scheduled Work Co-ordinate and review Council’s PID Policy and Procedures.           Once per Council term
                                                                                     (every four years).
                  Co-ordinate and review Council’s Fraud and Corruption Control      Annually.
                  Policy and Plan.
                  Percentage of CCC complaints / Public Interest Disclosures         80%
Reactive Work     coordinated, reported, investigated and finalised.
                  Percentage of councillor conduct complaints coordinated,           80%
                  reported, investigated, and finalised.
Delegations and Authorisations
Includes facilitation of Council Delegations and Instrument of Appointments.
Scheduled Work Undertake review of delegations as per legislative requirements.       Council to CEO –
                                                                                      annually
                                                                                      CEO to Employee – every
                                                                                      two years.
Reactive Work      •   Develop, co-ordinate, prepare and                              As Required
                       Amend delegations of authority.
                   •   Develop and implement instruments of Appointment.
                   •   Maintain Financial Delegations.




                                                                                                           64 of 173