2017-05-09 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                        9 MAY 2017


BRANCH ACTIVITIES                 RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                          THE NEXT QUARTER
GIS Mapping                          TechnologyOne internal GIS                 Processing as-constructed drawings        Implement improvements to assets
                                       implemented with positive reviews            for completed capital projects and          processes to ensure timely and
                                     The internal GIS is now available to         developer contributed assets                accurate entry of information using
                                       staff on mobile devices including          External review as-constructed              automation.
                                       smartphones                                  procedures and tools                      Complete review of GIS Strategy
                                     Advertisement of vacant GIS                Recruitment of GIS officer positions
                                       positions

Managed ICT Services Tender          Implementation of changes including        The “back-end” changes to                 Progressing the implementation of
                                       upgrades to the Council’s telephony          infrastructure being completed as           the new services in the tender and
                                       solution, file storage and remote            scheduled                                   migration to NBN services
                                       access to files                            Planning for the implementation of          throughout the year as they become
                                                                                    NBN services                                available throughout the shire

ICT Security                         New PC and server protection               Implementation of better change           Continuous improvement of ICT
                                       software implemented                         management processes for                    security to meet emerging threats
                                     New monitoring of Windows 10                 TechnologyOne changes                     Reorganise and improve system
                                       devices implemented to detect              Separating Community Care                   security of shared documents
                                       suspicious activity                          customer ICT systems for improved
                                     Improvements to TechnologyOne                protection
                                       Financials security auditing and role
                                       assignment
                                     Draft TechnologyOne change
                                       management process and policy
                                       completed

ICT Strategy and roadmap             Monthly steering group meetings            Continuing positive partnership           Progress implementation
                                       with TechnologyOne                           arrangement with TechnologyOne to
                                     Bi-monthly Council ICT Steering              progress projects
                                       Group meetings                             Update the ICT Strategy including
                                                                                    integration with Digital
                                                                                    Transformation Strategy
Customer Contact Centre systems      The new call centre system and             Ongoing review                            Ongoing review
                                       customer service information system
                                       successfully completed and well
                                       received by staff



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