2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

                                                     Quality of Council:
                                                  Importance & Performance
                                                  Importance Means             Performance Means

                                                              Quality of Elected
                                                                   Council
                                                               5.00
                                                                4.00
                                                                3.00                         Managerial &
                                                MEANS
                                                                2.00                      Supervisory Officers
                                                                1.00
                                                                0.00


                                  Quality & Performance                                   Qualitiy of Councillor(s)
                                     of Indoor Staff                                             Dealt with


                                                            Quality & Performance
                                                             of Outdoor Workers


The average level of Importance for the responsibilities in this Theme is 4.30 (compared to 4.23 in 2019 and 4.42 in
2017). For the online survey (undertaken in 2021 only) the Importance mean was 4.29.

The average performance rating for this Theme is 3.68 (compared to 3.79 in 2019 and 3.80 in 2017). For the online
survey (undertaken in 2021 only) the Performance mean was 3.55.


The responsibility areas that were rated as having the largest gaps between importance and performance are graphically
shown above and summarised in the table below.

For this Theme, those responsibility areas with a gap (between importance and performance) of greater than 0.80 are
considered to be the future ‘differentiators’ for Council and where significant effort by Council should be directed in
future planning, so that service expectations and delivery performance can be better met.


                                                      Importance       Performance         Difference
                                                      Means            Means

 Quality of Councillor(s) Dealt with                            4.36               3.53              0.83
 Quality of Elected Council                                     4.49               3.67              0.82
 Managerial & Supervisory Officers                              4.42               3.65              0.77
 Quality & Performance of Outdoor Workers                       4.10               3.76              0.34
 Quality & Performance of Indoor Staff                          4.13               3.79              0.34
 MEANS                                                          4.30               3.68




Noosa Customer Satisfaction Survey 2021         MARKET FACTS (QLD) PTY LTD                                        35