2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

3.7 OVERALL ANALYSIS

This analysis focuses on all 41 responsibility areas to present, Lowest Average and Highest Performers.

Areas of Least Importance are also presented, despite their Importance rating being regarded as fairly low, by the
Community at large, Councils cannot avoid expending resources upon them, as they are very Important to some
members of the community.


Lowest Performers

The graph below shows the 11 Responsibility Areas where there are the greatest gaps between Performance and
Importance.

In 2021, most of the same of responsibility areas continue to be rated as low performers as in 2017. However, two new
responsibility areas have been added, specifically “Informing the Community” and “Quality of Councillor(s) Dealt With”
who were both rated as average performers in 2019.


                                                                         Lowest Performers
                                                                                                       59.70%
                                               Parking Facilities                                      59.60%
                                                                                                     56.9%
                                                                                                          63.90%
                    Economic Development/Local Employment                                                     66.60%
                                                                                                         63.1%

                                           Traffic Management                                                68%
                                                                                                         63.2%
                                                                                                              69.70%
                                 Responding to the Community
                                                                                                          64.3% 71.80%
                                                                                                            68.70%
                                             Road Maintenance                                                69.50%
                                                                                                         64.4%
                                                                                                             69.60%
                                      Consulting the community
                                                                                                          65.2% 72.20%
                                                                                                             69.80%
                                             Road Construction                                               70.90%
                                                                                                           67.0%
                                                Building Control                                                71.30%
                                                                                                               69.9%
                                      Informing the Community
                                                                                                               70.0%

                             Qualitiy of Councillor(s) Dealt with
                                                                                                               70.5%

                                                                0.0% 10.0% 20.0% 30.0% 40.0% 50.0% 60.0% 70.0% 80.0%

                                                 Noosa 2017         Noosa 2019          Noosa 2021

Note - Responsibility Area TPI only shown if also Lowest Performer for 2017 and 2019.

These 11 Responsibility Areas have been selected on the basis that
    • their Importance rating is at least 3.96 (on the borderline of ‘4’= ‘Important’), and
    • their Performance is more than 1.5% below Average (where Average Total Performance Index is 72.07%).




Noosa Customer Satisfaction Survey 2021          MARKET FACTS (QLD) PTY LTD                               37