2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Highest Performers

The graph below shows that there are 14 Responsibility Areas (out of the total of 41) on which Council performed best
in relation to their judged importance.

In 2021, there are some additional responsibility areas that the community has judged Council to be preforming better
compared to 2019 and 2017. These include:
    • Park, Playgrounds & Public Amenities – Least Important in 2019
    • Environment protection & Conservation – Average in 2019
    • Environment Controls – Average in 2019 and Average in 2017
    • Revenue Raising – Average in 2019
    • Community Health – Average in 2019 and Average in 2017
    • Community Services – Average in 2017


                                                         Highest Performers
                                                                                                                             83.00%
                             Libraries & other Information Access                                                            82.9%
                                                                                                                                   84.90%

                                                                                                           78.30%
                                           Disaster Management                                                79.40%
                                                                                                                   80.9%
                                                                                                                        81.20%
                                             Waste Management                                                            81.50%
                                                                                                                      80.6%
                                                                                                           78.30%
                            Parks, Playgrounds & Public Amenities                                            78.9%
                                                                                                             78.60%
                                                Customer Service                                     76.5%
                                                                                                                       81%

                                                                                               74.90%
                           Evironment Protection & Conservation                                    76.3%
                                                                                                    76.10%
                                               Community Safety                                     76.3%
                                                                                                          78.10%

                                                                                                             78.40%
                            Quality & Performance of Indoor Staff                                75.8%
                                                                                                             78.40%

                                          Environmental Controls                                 75.8%
                                                                                         73%
                                                 Revenue-raising                                 75.7%
                                                                                                 75.70%
                                             Information services                                75.6%
                                                                                                               79.20%

                                                                                                             78.50%
                      Quality & Performance of Outdoor Workers                                 75.1%
                                                                                                             78.40%

                                             Community Services                                75.1%
                                                                                                       77.10%

                                              Community Health                              74.1%

                                                                66.0% 68.0% 70.0% 72.0% 74.0% 76.0% 78.0% 80.0% 82.0% 84.0% 86.0%

                                                Noosa 2017          Noosa 2019          Noosa 2021

Note - Responsibility Area TPI only shown if also Lowest Performer for 2017 and 2019.

In this case, ‘best’ is defined as having:

     •    an Importance rating of at least 3.96 (on the borderline of ‘4’= ‘Important’), and
     •    Performance more than 1.5% above Average (where Average Performance is 72.07% - the (calculated) Average
          Total Performance Index).




Noosa Customer Satisfaction Survey 2021         MARKET FACTS (QLD) PTY LTD                                                   38