2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Average Performers

There are only 8 Responsibility Areas (out of the total of 41) on which Council has received an average score. In 2021,
two new responsibility areas have moved from being Low Performers in 2017 to Average performers, namely “Town
Planning” and “Drainage & Flood Mitigation”.



                                                             Average Performers

                          Community Development                                                                          75.70%
                                                                                                                      72.0%

                                                                                                                      72.50%
                                      Town Planning
                                                                                                                      72.0%


                  Providing Leadership & Advocacy                                                                      73.20%
                                                                                                                      72.3%

                                                                                                                      71.70%
                       Drainage & Flood Mitigation
                                                                                                                      72.5%


                 Managerial & Supervisory Officers                                                                     73.60%
                                                                                                                       73.0%

                                                                                                                      71.90%
                   Human Resources Management                                                                           74%
                                                                                                                       73.1%


                             Financial Management                                                                        75.40%
                                                                                                                       73.1%


                         Quality of Elected Council                                                                     74.40%
                                                                                                                       73.4%

                                                      0.0%    10.0%   20.0%   30.0%   40.0%   50.0%   60.0%   70.0%     80.0%

                                                Noosa 2017            Noosa 2019      Noosa 2021

Note - Responsibility Area TPI only shown if also Average Performer for 2017 and 2019.

Average score is defined as having;
   • an Importance rating of at least 3.96 (on the borderline of ‘4’= ‘Important’), and
   • Performance not more than 1.5% below or above Average (where Average Performance 72.07% - the
       (calculated) Average Total Performance Index).




Noosa Customer Satisfaction Survey 2021         MARKET FACTS (QLD) PTY LTD                                    39