2022-01-17 - GC Agenda - Item 6 - Attachment 1 - Noosa Council Community Satisfaction Survey 2021 by Market Facts Qld Pty Ltd

Least Important

Only 9 of the 41 Responsibility Areas have not been considered in formulating the previous three lists (Highest
Performers, Lowest Performers and Average Performers) because they did not have an Importance rating greater than
3.96, or 4 when rounded (i.e.= ‘Important’).

Nevertheless, they do exist, and are graphically shown below. In 2021, the list has grown compared to 2017.
Interestingly in 2021, both “Development of Tourism” and “Shopping Facilities” who were both rated as Highest
Performers are now rated of Least Importance. Additionally, “Footpaths, Kerbs and Guttering” and “Public Transport”
who were both rated Low Performers in 2019 are now rated of least Importance.

Despite their Importance rating being regarded as fairly low, by the Community at large, Councils cannot avoid
expending resources upon them, as they are very Important to some members of the community (e.g. Pet & Animal
Control is rated as ‘important’ by 54.5% of respondents). Hence, the detailed data on these areas has to be examined,
to formulate priorities - as these show the proportions of the community who have varying priorities.


                                                                 Least Important

                                   Development of Tourism
                                                                                      3.62
                                                                                                   3.79
                                           Shopping Facilities
                                                                                         3.65
                                                                                                                          3.93
                                          Heritage Protection                                            3.82
                                                                                                       3.80

                                          Pet/Animal Control                                                            3.92
                                                                                                         3.82

                          Sporting & Recreational Facilities                                      3.78
                                                                                                            3.85
                                                                                                         3.82
                         Cultural & Entertainment Facilities                                                     3.88
                                                                                                                 3.88
                                                                                                3.76
                                               Street Lighting                                           3.82
                                                                                                                   3.89
                                                                                                                           3.94
                                             Public Transport
                                                                                                                       3.91
                                                                                                                3.87
                              Footpaths, Kerbing, Guttering
                                                                                                                          3.94

                                                                 3.40   3.50   3.60      3.70   3.80            3.90           4.00

                                                   Noosa 2017           Noosa 2019      Noosa 2021


Note - Responsibility Area TPI only shown if also Least Important for 2017 and 2019.




Noosa Customer Satisfaction Survey 2021           MARKET FACTS (QLD) PTY LTD                                              40