2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                    applications – licensed food premises

                                    Amend / transfer food licences                30 business days

                                    Accredited Food Safety Program –              30 business days
                                    assessment & determination of
                                    applications (private hospitals, child care
                                    centres, aged care premises, off-site
                                    caterers etc.)

                                    Food Safety Program audits                    Annual (by third party auditor &
                                                                                  notified to Council)

                                    Food Safety Program audits non-               Range from 2 business days to 30
                                    compliance (notification by third party       business days.
                                    auditor)
                                                                                  Varies depending on risk associated
                                                                                  with the issue.

                                    Notifiable incident (to State Public          Same day or next business day after
                                    Health)                                       notification.

                                    Record searches – licensed food               10 business days
                                    premises

                                    Record searches – licensed food               5 business days
                                    premises (fast tracked)

                                    Requests /complaints:
                                                                                                1
                                    Issue                                         Target days
                                    Food poisoning                                1 business day

                                    Food recalls                                  1 business day

                                    Unlicensed premises                           7 business days

                                    Food hygiene                                  14 business days

Infection control for personal appearance services
[Activities include assessment of application for new premises, annual inspections and licensing, site audits and
responding to complaints regarding public health issues related to these services].
Cyclic Inspections                   Infection Control for Personal             Annual
                                     Appearance Services (e.g. tattoo
                                     operators)

Scheduled activities                Licence renewals                              Annual

                                    Re-inspections (follow up if action           Range from 2 business days to 30
                                    required after annual inspection)             business days.

                                                                                  Varies depending on risk associated
                                                                                  with the issue.

Reactive activities                 Record searches – licensed personal           10 business days
                                    appearance premises
                                    Record searches – licensed personal           5 business days
                                    appearance premises (fast tracked)



                                    Requests/complaints:
                                    Issue                                         Target days



                                                                                                         Page 100