2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                      Issue                                        Target days
                                      Asbestos matters                             7 business days

                                      Requests/complains – drinking water          14 business days
                                      (tank supply)
                                      Accommodation places                         14 business days

                                      Accommodation places – swimming              14 business days
                                      pools water quality
SERVICE DELIVERY MODEL
Service is delivered in-house with specialist contractors utilised for specialist services such as aerial mosquito control.

KEY SERVICE METRICS
Measure                                         Metric                             Benchmark Comparison
Percentage of all licensed premises             100%                               Queensland Health requirements.
inspected per annum or according to an
agreed risk category inspection program.


                                                                                                                 3
Notification rates per 10,000 persons           NSC               NSC 2016         State                 State
Noosa Shire compared to State rates for         2015                               2015                  2016
the following notifiable conditions:
• Ross River (Mosquito borne)                   20                9                13                    3
• Campylobacter (Food borne)                    23                21               15                    15
• Salmonellosis (Food borne)                    15                10               10                    9
                                        2
(No of reports for the year \ population x
10,000)
PERFORMANCE MEASURE
Service                     Indicator           Performance Measure                Methodology
Public Health               Satisfaction        Noosa community satisfaction       Community satisfaction mean
                                                mean rating score compared         performance rating from the LGAQ
                                                to the State mean rating score     2017 Community Satisfaction
                                                (out of optimum rating of 5).      Tracking Survey for Provincial areas
                                                                                   for:
                                                NSC mean         State mean
                                                rating (2017)    rating (2017)     Theme: Basic Services &
                                                                                   Infrastructure
                                                3.62             3.57              Function: Community Health



1
  Issues are assessed and if the matter is high risk the matter is responded to at the time it is notified or next business
day. This note applies to all “target days” mentioned in this listing.
2
  ABS 2016 Census – Qld State population 4,883,739
3
  Source: Qld. Health notifiable conditions annual reporting




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