2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 1
Service Output                    PUBLIC LIGHTING
                                  Provision and maintenance of street and other lighting as a contribution
                                  towards the safety of motorists and pedestrians.

Service Activity                  Maintenance & Operations
                                  Rate 1 (non-contributed assets) & Rate 2 (contributed assets) – dealing with
                                  requests for lights on existing poles and provision of glare shields as well
                                  as service and energy consumption charges. Maintenance of Rate 3
                                  (Council owned) and energy costs including decorative street lighting and
                                  navigation lights at structures within man-made canals.

Responsible Area                  Department                                Branch

                                  Infrastructure Services                   Civil Operations (Civil Works &
                                                                            Maintenance)
                                                                            Civil Operations (Parks & Gardens)
                                                                            Buildings & Facilities (Electrician)

Cost Centres                      Street Lighting (Rate 1 & 2) 1            1512
                                  Public Utility Management (Rate 3 +       2103
                                  Christmas Lights)
                                  Hastings Street Mtnce Levy2               2022
                                  Department Management – Director          1900
                                  Infrastructure Services
                                  Management Civil Operations               2000
                                  Works Operations Coordination             2021
                                  Works Operations                          2704

Key Statistics                    # Public lights total                     57073
                                  # Council owned (Rate 3 only)             409 (also included in total above)
                                  # Christmas Lighting                      6 installations
                                  # Street fairy lights Hastings St         23 trees/units approx.

Legislative responsibility to     None. Australian Standards apply including:
provide this service               Australian Standard AS1742 Manual of Uniform Traffic Control Devices
                                     (except where varied by Qld. MUTCD)
                                   Australian Standard AS1158 Lighting for Roads and Public Spaces
                                ACTIVITY                                           SERVICE LEVEL TARGET
Maintenance
[Inspection and maintenance of Council owned Rate 3 Lighting and liaison with Energy Queensland on maintenance
and related issues for Rate 1 & 2 lighting]
Cyclic Inspections                    Asset condition inspections (not       AMP required
                                      currently being done – asset condition
                                      assessment required)

Scheduled work                    Hastings Street - fairy lights lamp       Every 5 years approx.
                                  replacement (levy funded)

                                  Note:
                                  Poinciana Avenue – fairy lights (trees)
                                  are owned and maintained by the
                                  Business Association.

                                  Council provided Christmas lighting       Annual checks (replace as required)
                                  maintenance (string/lamp
                                  replacements)
Reactive work [customer           Issue                                     Target days for completion
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