2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

requests]                             Energex lights (Rates 1 & 2) – lights       20 days
                                      out (referred to Energex if they come
                                      through to Council as a customer
                                      request)
                                      Council lights roads/pathways (Rate 3)      20 days
                                      Parks lighting (includes lights in          10 days
                                      shelters/bbq’s/decorative lighting etc.)

Operations
[Provision of glare shields or other modifications to existing light fittings, service charges and electricity consumption
costs as well as installation of festive lighting Christmas/New Year]
Cyclic activity                         Inspections Council lights (Rate 3) -        3 monthly 4
                                        (by contractor)

                                      Energy charges billing and analysis         Quarterly

Scheduled Work                        Christmas Lighting installation

                                      Hastings St/Noosa Dr – Christmas tree
                                      (levy funded)

                                      Cooran - Pioneer Park, King Street
                                      Kin Kin - Lillypilly in Roundabout, Main
                                      Street                                      Annual all locations
                                      Noosaville - Noosaville Lions Park          (Dec install/Jan remove)
                                      Peregian Beach - Norfolk Pine at
                                      Heron & Kingfisher Street
                                      Pomona - Fig Tree at Joe Bazzo Park
                                      Tewantin – Extra lights in trees in
                                      business area

Reactive work [customer               Energex lights (Rates 1 & 2)                20 days
requests]                             investigations for glare
                                      shields/luminaire changes; new light
                                      on existing pole etc.
SERVICE DELIVERY MODEL
Internally managed with maintenance services provided by contractors or in-house electrician.

KEY SERVICE METRICS
Measure                                                       Metric              Benchmark Comparison
Cost per rateable property to operate and maintain            $39.35 / per        Not covered by LG Comparative Data.
public lighting.                                              rateable
                                                              property
(FY2016/17 Actuals Cost Centres 1512 & 2103 total =
$1,180,472 / 30,000 rateable properties)
PERFORMANCE MEASURE
Service                  Indicator       Performance Measure                      Methodology
Public Lighting          Satisfaction    Noosa community satisfaction             Community satisfaction mean
                                         mean rating score compared to            performance rating from the LGAQ
                                         the State mean rating score (out         2017 Community Satisfaction Tracking
                                         of optimum rating of 5).                 Survey for Provincial areas for:

                                             NSC mean          State mean         Theme: Basic Services & Infrastructure
                                             rating (2017)     rating (2017)      Function: Street Lighting

                                             3.59              3.59



1 Rate 1 & 2 lights are owned and maintained by Energy Queensland (formerly Energex/Ergon).    Rate 3 lights are
  owned and maintained by Council and are an unmetered supply.
2 Hastings St Maintenance Levy covers lamp replacement and maintenance of street fairy lights.
3 Count of public streetlights as at September 2017 – Quarterly electricity reporting.
4 This is current LOS – Recurrent Maintenance Manual lists Coastal (every 2 months) and Rural (every 3 months).


                                                                                                            Page 104