2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                     maintenance.

Scheduled work                       As identified from inspections (defects & proactive interventions) to maintain
                                     asset serviceability.

Reactive work (customer            20 business days to completion
requests)
Signs maintenance
(Provision and maintenance of signage within gravel road network)
                   5
Cyclic Inspections                 Hinterland Work Zones 1-6                  6 monthly
                                   Coastal Work Zones 7-9                     3 monthly

Scheduled work                       Hinterland Work Zones 1-6                6 monthly
                                     Coastal Work Zones 7-9                   3 monthly

Reactive work (customer             20 business days to completion
requests)
Road verge maintenance
(Verge slashing, vegetation height & width clearing to improve visibility etc.)
Scheduled work                      Hinterland Work Zones 1-6                   Six monthly
                                    Coastal Work Zones 7-9                      3 monthly

Reactive work (customer             All maintenance requests                 20 business days
requests)                           Removal of dead animal                   3 business days
SERVICE DELIVERY MODEL
The service is predominately delivered in-house with use of external contractors as required.

KEY SERVICE METRICS
Measure                                                     Metric                    Benchmark Comparison
Cost per km for gravel road maintenance                     $7,441 per km             Queensland Department of
                                                                                      Local Government Comparative
(FY2016/17 actuals $1,317,080 / 177 km)                                               Information available
Cost per rateable property to maintain gravel roads         $37.90 per rateable       Queensland Department of
                                                            property                  Local Government Comparative
(FY2016/17 actuals $1,317,080 / 30,000 rateable                                       Information available
properties)
PERFORMANCE MEASURE
Service                 Indicator       Performance Measure                     Methodology
Road network – Gravel Satisfaction      Noosa community satisfaction            Community satisfaction mean
Roads                                   mean rating score compared to           performance rating from the 2017
                                        the State mean rating score (out        LGAQ Community Satisfaction
                                        of optimum rating of 5).                Tracking Survey for Provincial areas
                                                                                for:
                                            NSC mean          State mean
                                            rating (2017)     rating (2017)     Theme: Basic Services &
                                                                                Infrastructure
                                            3.43              3.28              Function: Road Maintenance


1
  Source asset management system Oct 2017 – data subject to further validation.
2
  Source Recurrent Maintenance Manual
3
  Works are prioritised and subject to available budget.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies responded
to same day.
5               2
  Same as Note




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