2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 3 of 5

Service Output                       ROAD NETWORK
                                     Provision and maintenance of an integrated, safe and serviceable road
                                     transport network comprising roads, bridges and car parking.

Service Activity                     Bridges
                                     The activities include cyclic inspections and routine scheduled
                                     maintenance to ensure structures achieve optimum service life.

Responsible Area                     Department                                 Branch
                                     Infrastructure Services                    Civil Operations Branch (Civil Works &
                                                                                Maintenance)

Cost Centres                         Bridges                                    2004
                                     Department Management – Director           1900
                                     Infrastructure Services
                                     Management Civil Operations                2000
                                     Works Operations Coordination              2021
                                     Works Operations                           2704
                 1
Key Statistics                       Total 183 (57 road bridges and miscellaneous pedestrian bridge structures)

Legislative responsibility to        Yes
provide this service                 Local government has responsibility for road reserves and associated transport
                                     infrastructure.
                                 ACTIVITY                                              SERVICE LEVEL TARGET
Maintenance
(Checks and maintenance works to ensure general serviceability of the structure – includes immediate approaches,
the sub-structure, deck and fixtures)
Cyclic Inspections                    Level 1 – Routine Maintenance          6 monthly

                                     Level 2 – Condition Rating                 5 yearly or if identified from Level 1
                                                                                Inspections
                                     Level 3 – Detailed Structural              As identified from Level 2 Inspections

Scheduled works                      As identified from inspections (defects & proactive interventions) to maintain
                                                           2
                                     asset serviceability.

Bridge protection treatments         Annual termite treatments for timber bridges (contractor)
(pests)
                                                                      3
Reactive work (customer              20 business days to completion
requests)

SERVICE DELIVERY MODEL
Service is provided internally with external specialist technical consultants engaged as required.

KEY SERVICE METRICS
Measure                                                     Metric              Benchmark Comparison
Cost of bridge maintenance activities per rateable          $52.63 per          Queensland Department of Local
property                                                    rateable            Government Comparative Information
                                                            property            available.
(FY2016/17 actuals $1,578,757 / 30,000 rateable
properties)




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