2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                                                                  8:30 am – 11:00am
                                                                                  Not open public holidays

                                     Venue Hire/events                            School & Club carnivals, water polo
                                                                                  tournaments & training squads subject
                                                                                  to assessment of impact on recreation
                                                                                  swimming & other programs.

Noosa Aquatic Centre - Maintenance
(Minor improvements and repairs building, pools, structures, plant & equipment etc.)
Cyclic Inspections                     Daily facility checklists.
                                       Daily Plant room inspection.
Scheduled work                         Preventative maintenance heat pumps & air-conditioning bi-monthly.
Reactive maintenance                   As identified from inspections (defects & proactive interventions) to maintain
                                                             3
                                       asset serviceability.
Noosa Aquatic Centre - Operations
(Water quality control, cleaning, security patrols, pest control, utility costs, supervision & administration etc.)
Scheduled work                         Water testing                                 Five times daily during opening hours
                                       Cleaning                                      Nightly
                                       Security patrols                              Nightly
                                       Pest control                                  Annually
                                       Termite Inspection                            Annually
                                       Evacuation testing                            Annually
                                       Fire testing (managed Council wide            Monthly
                                       contract)
                                       RCD (electrical) testing                      Twice yearly
Community Pools
[Provision of financial assistance to community not-for-profit organisations to provide community access to non-
Council publicly owned recreational swimming facilities and programs in areas where there is no council owned pool
facility].
Opening hours                          Times vary at each site.
                                       Cooroy & Tewantin have opened through winter the last couple of years whereas
                                       Pomona is September to April only.
Scheduled work                         Grants applications                           Annual
                                       Progress reporting                            January
                                       Acquittal                                     May
SERVICE DELIVERY MODEL
Service is predominately provided in-house with contracted services to run the café, some programs. Contractors are
also utilised for maintenance and some operational activities.

KEY SERVICE METRICS
Measure                                                      Metric                Benchmark Comparison
Cost per rateable property (exclusive of depreciation        $4.50 per rateable    Queensland Department of Local
and internal charges)                                        property              Government comparative data not
                                                                                   available.
This is the extent that each rateable property is funding
the NAC.
Cost per visit (exclusive of depreciation and internal       $0.57 per visit
charges)

This is the extent that ratepayers are subsidising every
visit to the NAC.
Cost per visit (inclusive of depreciation and internal       $3.18 per visit
charges)

This is the full extent that ratepayers are subsidising
every visit to the NAC. (Depreciation $192,429; Internal
charges $448,309)




PERFORMANCE MEASURE
Service              Indicator                 Performance Measure                 Methodology
Noosa Aquatic Centre Satisfaction              Learn to Swim – Score 56            Surveys using Net Promoter Score
                                                                                                          Page 126