2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                   for creek level measurements) and 6
                                   batteries

                                   Note: one spare repeater and two spare
                                   telemetry canisters held in stock at all
                                   times and replaced as necessary.

                                   Daintree Estate flood mitigation system      18 cuts per year
                                   – mowing (included as part of Park
                                                                        6
                                   mowing service for Leafhaven Park)

SERVICE DELIVERY MODEL
Service is delivered internally with support from external contractors as required.

KEY SERVICE METRICS
Measure                                                     Metric              Benchmark Comparison
Cost to maintain stormwater infrastructure per              $116 per rateable   Queensland Department of Local
rateable property                                           property            Government comparative data not
                                                                                available.
FY2016/17 actuals $3.49M / 30,000 rateable
properties


PERFORMANCE MEASURE
Service          Indicator                   Performance Measure                Methodology
Drainage & Flood Satisfaction                Noosa community satisfaction       Community satisfaction mean
Mitigation                                   mean rating score compared to      performance rating from the LGAQ
                                             the State mean rating score        2017 Community Satisfaction Tracking
                                             (out of optimum rating of 5).      Survey for Provincial areas for:

                                             NSC mean         State mean        Theme: Basic Services & Infrastructure
                                             rating (2017     rating (2017)     Function: Drainage & Flood Mitigation
                                             3.59             3.49



1
  Refer to Asset Responsibility Matrix for specific areas of responsibility
2
  Source Stormwater Asset Management Plan adopted 22 October 2015 – data subject to further validation.
3
  Source Recurrent Maintenance Manual.
4
  Reactive maintenance requests are assessed as to warrant for work and available budget – emergencies
  responded to same day.
5
  Daintree Estate Disaster Management Plan 08/07/2016.
6
  Source Road Landscaping Maintenance Contracts - 1718Q014




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