2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

                                   Regional Roads Group Meetings          Quarterly
                                   (SafeST; Black Spot; etc.)

Scheduled activities               Traffic counts (permanent              Fortnightly data download
                                   installations)

                                   Pedestrian & cycle counts              Fortnightly data download

Reactive activities                Issue                                  Target days for completion

                                   Review & comment on traffic            No defined target – as required.
                                   management plans for events
                                   (internal service to Property
                                   Branch)

                                   Heavy vehicle permit applications      20 business days (target)
                                   (statutory time limit 28 days)

                                   Requests for traffic count/speed       20 business days
                                   data
                                   Customer requests – new signs /        20 business days
                                   lines etc.
                                   Requests for traffic calming –         40 business days
                                   investigations only.

Programs
[Initiatives aimed managing congestion and reducing demand for increased capacity on the road network and car
parking]
Scheduled activities                Free holiday bus service           Twice annually including:
                                                                       • Easter (From Good Friday for 10
                                                                          days)

                                                                          •   Christmas/New Year (Boxing Day to
                                                                              variable date after New Year’s Day)
                                   Lions Park holiday parking             Varies each year.

                                                                          Christmas: Tuesday 26 December 2017
                                                                          to Sunday 07 January 2018 inclusive.

                                                                          Easter: Friday 30 March 2018 to Sunday
                                                                          08 April 2018 inclusive
                                                                          Hours of operation: 9:00 am-6:00 pm
                                   Walk-and-Ride (Schools
                                   Program)
                                   - Develop Travel Plan                  Once off
                                   - Review of Travel Plan                Annual
                                   - Working Group Meetings               1 per term (minimum)               for   each
                                                                          participating school

                                   Program/s evaluation & reporting       Holiday Bus/Lions Park - twice yearly
                                   to Council                             Walk-and-Ride - annual (minimum)

Reactive activities                Issue                                  Target days for completion

                                   Walk-and-Ride program                  As required
                                   (a range of activities & events that
                                   are optional – subject to each
                                   School’s decision.)

                                   Enquiries/complaints (free holiday     No defined level of service – generally
                                   bus etc.)                              within 5 business days



SERVICE DELIVERY MODEL

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