2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

The service is internally provided and managed other than for some contract services such as the free holiday bus,
maintenance of traffic lights etc.

KEY SERVICE METRICS
Measure                                                     Metric         Benchmark Comparison
Measure of effectiveness in managing traffic congestion     TBA            Difficult to benchmark
- percentage of intersections within arterial road
network exceeding degree of saturation:

-     Roundabout (SIDRA DOS 0.85).
-     Stop/Give Way (SIDRA DOS0.80)
-     Signalised (SIDRA DOS0.90)

PERFORMANCE MEASURE
Service            Indicator               Performance Measure             Methodology
Traffic Management Satisfaction            Noosa community                 Community satisfaction mean
                                           satisfaction mean rating        performance rating from the LGAQ 2017
                                           score compared to the State     Community Satisfaction Tracking Survey
                                           mean rating score (out of       for Provincial areas for:
                                           optimum rating of 5).
                                                                           Theme: Basic Services & Infrastructure
                                           NSC mean        State mean      Function: Traffic Management
                                           rating (2017    rating (2017)
                                           3.60            3.45



1
    Refer to Asset Responsibility Matrix for specific areas of responsibility
2
    A number of these installations are not operating – arrangements are under review.




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