2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 1 of 3
Service Output                      WASTE & RESOURCE MANAGEMENT
                                    Collection, disposal and resource recovery of solid & liquid wastes.

Service Activity                    Waste Collections
                                    The activities include contract management for collection of general waste,
                                    recyclables and green waste from commercial and domestic premises,
                                    special events, bulk kerbside collection, holding tank effluent; as well as
                                    investigating and responding to illegal dumping & littering issues.

Responsible Area                    Department                                 Branch
                                    Community Services                         Waste & Environmental Health

Cost Centres                        Waste Collection                           1903
                                    Waste Holding Tanks (liquid waste)         1909

Key Statistics                      # Services per month waste, recycling      237,043 at 30/6/2017
                                    garden waste wheelie bins(approx.)

                                    # Properties serviced septic pump out      84 at 30/6/2017

                                    # Surveillance cameras (illegal dumping)   8


Legislative responsibility to       Waste Reduction & Recycling Act 2011
provide this service

                                 ACTIVITY                                             SERVICE LEVEL TARGET
Waste contract management & administration
[Development, evaluation & award of the major waste collection contract which includes landfill operations]
Scheduled activities              Contract development, re-tender,             Every 10 years
                                  evaluation and award (solid waste)           (Contract 7 years + 2 year + 1 year
                                                                               options)

                                    Contract operational / toolbox meetings    Weekly

                                    Contract management meetings &             Monthly
                                    reporting
                                    Contractor payments (checking &            Monthly
                                    authorisation)

Reactive work [customer             Complaints/compliments re contractor or    3 business days
requests]                           contract related issues (noise/damage to
                                    property etc.)

                                    Conditioning large Development             As required in accordance with
                                    Approvals for Waste Infrastructure &       development assessment statutory
                                    Service requirements                       time frames

                                    Site meetings to resolve waste service     No designated service level – issues
                                    issues (contractor/council)                generally resolved within 3 business
                                                                               days (varies depending on complexity
                                                                               of issue)




Waste Collection Operations
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