2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

[Provision of bins and collection of solid waste by specialist vehicles and transport to landfill and liquid waste to
sewage treatment plants]
Availability                          Solid waste collection service is conducted every day of the week including public
                                      holidays (based on a roster for locations and type of collection (general waste,
                                      recyclables and green waste).

Scheduled work                       General waste collection – domestic         Weekly

                                     General waste collection – commercial       Range daily to weekly – depending on
                                                                                 specific business needs.

                                     Recyclables and green waste collection      Fortnightly
                                     - domestic

                                     Recyclables and green waste collection      Range daily to weekly – depending on
                                     - commercial                                specific business needs.

                                     Street bins collection (frequency           Range from daily in low season to 3
                                     depends on location/level of use)           times a day in peak periods.

                                     Construction and maintenance of large       As required or upon complaint – no
                                     bin storage areas - Hastings St,            defined service level.
                                     Peregian Beach, Noosa North Shore

                                     Washing/cleaning street bins                High Profile Areas – Fortnightly
                                                                                 Other areas – Quarterly

                                     Transfer Station Bulk Bin Servicing         Range from daily at Eumundi Rd and
                                                                                 approx. twice weekly at Pomona and
                                                                                 Cooroy

                                     Kerbside bulk waste collection              Annual (or as determined by Council
                                                                                 resolution)

Reactive work [customer              Issue                                       Target for completion
requests]                            Missed service (includes solid & liquid     3 business days
                                     wastes)

                                     New/damaged/stolen bins                     5 business days

                                     Illegal dumping/littering                   5 business days

                                     Dog bag dispenser (new)                     5 business days

                                     Extra services (includes dog bins)          1 business day

                                     Contaminated waste                          3 business days

Liquid Waste Collection (Holding Tank Pump-outs)
[Contract development, evaluation, award & administration for collection of liquid waste from sewage holding tanks
located on private and Council properties]

Scheduled activities                 Contract development, evaluation &          Every 4 years
                                     award
                                     (Note: 2 years from 27th June 2016 to
                                     26th June 2018 plus 2 x 1 year
                                     extensions)
                                     Scheduled pump—outs of holding tanks        Weekly to 4 monthly (site specific)

Reactive activities                  Contract management meetings                As required

                                     Request for extra service – holding tank    3 business days
                                     pump out
SERVICE DELIVERY MODEL
Collection services are exclusively provided by contracts with internal resources providing contract management &
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