2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

Service Listing 2 of 3
Service Output                     WASTE & RESOURCE MANAGEMENT
                                   Collection, disposal and resource recovery of solid and liquid wastes.

Service Activity                   Waste Disposal
                                   Activities include managing wastes transfer facilities and waste disposal to
                                   landfill, environmental monitoring & compliance, management of site
                                   including material stockpiles, and methane gas flaring; as well as contract
                                   development, evaluation, award and management/administration.

Responsible Area                   Department                                Branch
                                   Community Services                        Waste & Environmental Health

                                   Environment & Sustainable                 Environmental Services (environmental
                                   Development                               monitoring & compliance aspects –
                                                                             funded from Waste budget)

Cost Centres                       Cooroy Waste Facility                     1904
                                   North Shore Waste Facility                1905
                                   Pomona Waste Facility                     1907
                                   Noosaville Landfill                       1908
                                   Noosaville Landfill Rehabilitation        1910

Key Statistics                     Tonnes of waste disposed to landfill      42,997
                                   p.a. (FY 2016/17)



Legislative responsibility to      Waste Reduction & Recycling Act 2011
provide this service
                                ACTIVITY                                            SERVICE LEVEL TARGET
Waste contract management & administration
[Development, evaluation & award of the major waste collection contract which includes landfill operations]
Scheduled activities              New waste management contract              Every 10 years
                                                                             (Contract 7 years + 2 year + 1 year
                                                                             options)
                                  Contract management meetings               Weekly

                                  Contract payments (checking &                Monthly
                                  authorisation)
Environmental monitoring & compliance
[Includes maintaining Environmental Authority & Licence conditions, taking actions and monitoring compliance]
Cyclic inspections                Audit of licence conditions & Site           Monthly
                                  Environmental Management Plan
Scheduled activities              Environmental performance reporting          Annual
                                  (EHP)
                                  Monitoring high efficiency sediment          Daily
                                  basin (SCADA)
                                  Groundwater, surface water & gas             Quarterly
                                  monitoring, testing & reporting
                                  (contract)
                                  Aerial photography – airspace                Six Monthly
                                  consumption
Reactive activities               Enquiries/complaints                         5 business days

                                   Disaster clean up / disposal              As required – determined by nature of
                                                                             event (LDMG requirements).
Landfill Operations
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