2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue

[Includes conduct of the weighbridge, daily waste disposal & separation, stockpiling of recyclable materials and
disposal of waste materials to the landfill, site & stockpile maintenance and methane gas capture]
Availability                         Location                                   Opening Hours
                                     Eumundi Road Landfill                      7am - 5pm, 7 days a week
                                                                                Closed Christmas Day
Cyclic inspections                   WHS inspections                            Quarterly

                                    Inspection of various pumps (8)            Three monthly
                                    (contract)

Scheduled Work                      Compact and Cover landfill waste           Daily
                                    (contractor)

                                    Soil stockpile maintenance (contractor)    Daily

                                    Waste compaction monitoring – 950          Twice yearly
                                        3
                                    kg/m (aerial surveys)

                                    Slashing – former Pomona landfill          Every 6 weeks (growing season)
                                                                               Every 10 weeks (winter season)
                                    Leachate and stormwater pump               Quarterly
                                    maintenance (as identified from
                                    inspections)

                                    Cleaning of buildings (contract):
                                        - Landfill                             Weekly
                                        - Transfer Stations                    Monthly

                                    Cleaning/sweeping of roads and hard
                                    standing areas (contract):
                                        - Landfill                             Monthly
                                        - Transfer Stations                    Quarterly

                                    Reporting & provision of data for          Monthly
                                    account customer invoicing (Wasteman
                                    system)

                                    Debt review/account customer               Monthly
                                    management (in conjunction with
                                    Revenue Section)

                                    Cash collection and banking (contract)     Security issue – service level withheld.

                                    Methane Gas capture (contract)             Ongoing


Reactive work                       Intermediate cover when cell reaches       As required
                                    interim land form profile (contractor)

                                    Cell capping (contractor)                  As required

                                    Old Pomona Landfill - maintenance          As required
                                    fencing/facilities

                                    Enquiries/complaints                       5 business days

Transfer Facility Operations
[Provision of a service for communities remote from the Landfill to dispose of waste for subsequent transfer to the
Landfill]
Availability                        Location                                    Opening Hours
                                    Cooroy Transfer Station                     8am - 1pm, Saturday, Sunday, Monday
                                                                                only
                                                                                Closed Christmas Day
                                    Pomona Transfer Station                     8am - 1pm Friday, Saturday, Sunday
                                                                                only
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