Original source · versioned page text
2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue
Text sections have not been matched to the original PDF pages. Use the original document to check page numbers.
Closed Christmas Day
Cyclic inspections WHS inspections Quarterly
Transfer station inspections/check Monthly (minimum)
Scheduled activities Stockpile maintenance Daily
Mowing - rural transfer facilities Every 6 weeks (growing season)
Every 10 weeks (winter season)
Cleaning of buildings (contract) Monthly
Cleaning/sweeping of roads and hard Quarterly
standing areas (contract)
Transfer facility bin transfers to landfill Daily
Payments to contractor for transfer Monthly
station bin collection & disposal to
landfill
Landfill weighbridge calibration Twice yearly
Reactive activities Enquiries/complaints 5 business days
SERVICE DELIVERY MODEL
Landfill and stockpile operations are the responsibility of the contractor. All other activities
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
Disposal cost per tonne compared to $140 per tonne (FY 2017/18) Gympie $134
equivalent Cat 3 Councils
Fraser Coast $129.50
PERFORMANCE MEASURES
Service Indicator Performance Measure Methodology
Waste Management Satisfaction Noosa community satisfaction Community satisfaction mean
(Disposal) mean rating score compared to performance rating from the LGAQ
the State mean rating score (out 2017 Community Satisfaction Tracking
of optimum rating of 5). Survey for Provincial areas for:
NSC mean State mean rating Theme: Basic Services & Infrastructure
rating (2017) (2017) Function: Waste Management
3.94 3.90
Page 147
See the original
The page text is free to read. Viewing or downloading an original file needs an account.
Log in to see the originalLog in to download the original file
Large file: the download may take up to a minute.
Searchable page text hides email addresses. Original files are unchanged and may show email addresses.