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2018-07-06 SM - Attachment 1 to Item 5 - Level of Service Catalogue
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Development Searches
[Undertake searches of Council records to provide information and specialist advice to prospective purchasers of
property]
Reactive work Full planning & development certificate 30 business days
Limited planning & development 5 business days
certificate
Standard planning & development 10 business days
certificate
Standard property search (includes 10 business days
rates & development info)
Flood search certificate (simple search) 10 business days
Advanced flood search certificate - on Varies depending on level of work
application required
Written Advice 10 business days
SERVICE DELIVERY MODEL
The service is undertaken in house, with specialist advice provided by external consultants in regard to traffic, acoustic
and urban design from time to time as required.
An external solicitor is also engaged for planning appeals and specialist planning legal advice.
KEY SERVICE METRICS
Measure Metric Benchmark Comparison
% applications processed within statutory timeframes 85% TBA
(FY2016/17)
PERFORMANCE MEASURE
Service Indicator Performance Measure Methodology
Town planning Satisfaction Noosa community satisfaction Community satisfaction mean
mean rating score compared performance rating from the LGAQ
to the State mean rating score 2017 Community Satisfaction
(out of an optimum score of 5). Tracking Survey for Provincial areas
for:
Theme: Managing the Shire
Function: Town Planning
NSC mean State mean
rating (2017) rating (2017)
3.62 3.40
Page 37
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