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2018-11-06 Services & Organisation Committee Agenda
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Page 91 of 97
OPERATIONAL PLAN 2018-19 PROGRESS REPORT
EXCELLENCE AS A COUNCIL
No. Project Responsibility Pate Fic A) Fit)
1 Complete the review of service levels for key Council Executive Officer 80% now completed with some intemal functions left to complete. On track @
services
2 Continue the development of the Tewantin Administration Director Executive Services Development of the Master Plan delayed as a result of the Project Manager Not started 2
Building Master Plan being reallocated to the Transport Strategy.
3 Continue the transition to Technology One Ci Anywhere Director Corporate Services Enterprise cash receipting upgrade in progress with completion expected in On track QO
products October 2018. Business analytics progressing with financial dashboards to be
rolled out to management. Procure to pay Ci anywhere implementation
expected to be finalised in February 2019 following 2018B software upgrade.
Property and rating transition expected to commence March 2019.
4 Continue to provide excellence in customer service Director Executive Services Online chats offered 848 interactions to the contact centre for the first quarter. On track QO
through an increased number of online communication Online requests equalled 27% of all requests lodged with Council during this
tools and channels period.
5 Undertake bi-annual Community Satisfaction Survey and Director Executive Services The survey will be undertaken in approximately Mar/April 2019. It was Not started @
review performance outcomes previously undertaken at this time in 2017.
6 Review Council’s Community Engagement Strategy and Director Executive Services The review is a priority project for the new Communications and Community Not started 2
operations Engagement Manager once appointed.
7 Commence the Revenue Diversification Project and Director Corporate Services Preliminary project planning has commenced. Consultant appointed for 1st On track Qo
strategic land review project - Sunrise Beach Neighbourhood Shopping Centre.
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