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2018-08-07 Services and Organisation Committee Agenda
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SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 AUGUST 2018
Page 159 of 165
SERVICES & ORGANISATION COMMITTEE MEETING AGENDA 7 AUGUST 2018
EXCELLENCE AS A COUNCIL
No. Project oy related iia Update ELT
1 Develop a master plan for the Tewantin administration building Director Infrastructure Services This project has been scoped and a draft project management plan Behind Schedule @
prepared. A working group comprising departmental representatives has
been formed to oversee the project.
2 Negotiate new employee Certified Agreement People and Culture Manager The proposed Certified Agreement was strongly supported (87%) in a On track @
ballot where the majority of staff participated. The proposed agreement
has now been provided to the Qld Industrial Relations Commission for
certification. The official certification is expected to be completed in the
coming weeks.
3 Test and review Council's Business Continuity Plans Govemance Advisor Business Continuity Plan (BCP) owners are currently in the process of On track o
educating team members with BCP responsibilities on associated
requirements. The Governance Advisor is coordinating testing with BCP
owners in August 2018. Review and testing of plans will be reported at
the Departmental level for 2018/19.
4 Focus on continuing to develop our organisational culture and Chief Executive Officer Leadership Group undertook a workshop in third quarter regarding the On track Qo
values ongoing development of our organisational culture. A successful
Certified Agreement process has also assisted.
5 Continue TechnologyOne CIA transition including core ICT Manager Completed Enterprise Budgeting system implemented. Progressing Behind Schedule @
enterprise suite conversion and planning for property and enterprise cash receipting, procure to pay and property and rating.
compliance transition
6 — Review of general rating structure and rating concessions Revenue Services Manager Rating structure adopted with 2018/19 budget. Completed @
7 Continue to provide excellence in customer service Director Executive Services Snap Send Solve contacts and online e-requests continue to increase. On track @
call volumes remaining static. The Web chat system has been soft-
launched and is growing in usage with over 500 uses in the fourth
quarter.
8 Commence a review of service levels for key Council services Executive Officer This is a staged project to compile service level listings for all services. Completed g
Most external services and some internal services have been completed.
Phase 2 will see the completion of the work during 2018/19 financial
year.
Status:
Qe The issue is either completed or on track in terms of the overall timing for completion.
oO The issue is behind expected timing for completion.
© The issue is not started or significantly behind completion.
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