2018-08-07 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                7 AUGUST 2018


2.        CUSTOMERS

                                           NCS Summary YTD Outputs
                                           1 July 2017 to 30 June 2018
     Service                                                                Services provided
     Allied Health Care                                                             795
     Case Management                                                                 56
     Social Support - Group                                                       8,708
     Counselling/support info and advocacy - client                                 164
     Domestic Assistance                                                          4,018
     Home Maintenance                                                             2,764
     Home Modification                                                              794
     Personal Care                                                                  892
     Flexible Respite                                                               663
     Social support - Individual                                                  2,941
     Transport                                                                   13,353
     Total                                                                       35,148


The eleven listed services delivered a total of 75,641 hours of service to NCS clients during this
period.

                                   Noosa Home Assist Summary YTD Outputs
                                          1 July 2017 to 30 June 2018
     Information & Referral                                                 Services provided
        Total clients received info & referral                                    445
        Total staff output hours providing info & referral                        405
     Home Maintenance
        No. of homes provided with a subsidised service                          1,913
        Households receiving service for first time this year                     103
        HAS staff total output hours                                              708
        External contractors total output hours                                  1,827

The above services delivered a total of 2,940 hours of service to clients through Noosa Home
Assist Secure during this period.

3.        STAFFING

A new Administration Trainee who commenced in April 2018 is settling in well and proving to be
a real asset to the team. Aside from this and the usual operational staff matters, there are no
other staffing issues of significance to report.

4.        SYSTEMS, PROCESSES AND OTHER MATTERS

        CHSP funding extended for two years through to June 2020. This funding stream
          comprises roughly 70% of total funding and is worth approximately $1.9m per year.
        HAS funding extended for five years through to June 2023. This funding stream comprises
          roughly 12 of total funding and is worth approximately $330k per year.


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