2018-08-07 Services and Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                     7 AUGUST 2018


2.     CUSTOMERS

Bin Services at       30 June 2017                  1 January 2018                30 June 2018
240 Refuse                30,353                        30,440                      30,415
360 Refuse                     0                           188                         232
140 Refuse                    66                            66                         126
240 Recycling             25,905                        25,289                      25,422
360 Recycling                  0                           186                         320
240 Garden                 4,710                        14,708                      14,728
360 Garden                     0                           537                         635
Garden bin exemptions          0                           402                         397
1cm Bulk                      28                            22                          22
1100 Refuse                  375                           399                         396
1100 Recycling               356                           324                         243
1.1 Cardboard                  0                             0                          82
3cm Cardboard                  0                             3                           3
1.5cm Bulk                   189                           200                         200
2cm Bulk 17                   21                            21
3cm Bulk                     229                           217                           217
Compactor bin                  2                             2                             2

The new waste collection contact commenced 1 September 2017 with some service changes.
The biggest change was the major expansion of the garden bin services for urban areas. There
was also the introduction of cardboard services and further bin size options. Efforts were initially
concentrated on achieving a successful garden bin rollout, with full completion around Christmas.
A lot of staff time was spent assessing and awarding garden bin exemptions. The garden waste
bin service growth appears to have plateaued, although a seasonal migration from 240lt to 360lt
bins is expected. The larger 360 litre bins continue to be requested across all services with
minimal service issues relating to overweight bins being reported. A slight increase in the number
of 140lt bins has been the result of a specific request from the Cooroy Palm Lakes Retirement
Village where they have been successfully deployed for use in the small lot housing part of the
estate.

The new contract also brought with it new service vehicles and enhanced service software.
Hastings Street and other high profile areas are benefiting from the ‘single pass’ vehicle servicing
both refuse and recycling bins on a single run. Waste Service and Customer Service staff have
been trained in the use of the on-board camera monitoring and service reporting aspects of the
‘Cleanaview’ system.

Council and Cleanaway staff have identified businesses generating large amounts of cardboard
in their recycling bins and these are being migrated to a cardboard only service. This will result in
a higher grade recyclable product and reduce the amount of material going to the Material
Recovery Facility for sorting. The next challenge for this service is to deal with competing
contractors that are illegally pushing for market share. The Manager of Waste and Environmental
Health is currently seeking advice and direction on how best to enforce the provisions of the new
waste local law with regard to competing waste contractors operating in the Noosa Shire.

Customers using Council’s three waste sites

                                                   Eumundi Road        Cooroy         Pomona
     Transactions 2014-15FY                                   92,798         4,404          4,874
     Transactions 2015-16FY                                  107,421         4,022          4,904
     Transactions 2016-17FY                                  115,573         4,975          5,414
     Transactions 2017-18FY                                  119,583         5,362          6,083


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