2019-08-06 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                   6 AUGUST 2019


2. CUSTOMERS

NLC recorded 127,580 attendances for the year, up 16.9% on the previous year’s total of
109,108. Some of the growth related to visits to the temporary mini library and as such it’s
expected that visitation numbers will pull back a little in 2019/20.

The cost per visit, exclusive of depreciation and internal charges, was $1.72, down almost 10%
on last year’s measure of $1.90. Inclusive of all costs this figure increases to $4.06, down 25%
on last year’s figure of $5.46 due entirely to a decrease in internal charges expenses.


                      NLC ATTENDANCE COMPARISON
           130,000

           110,000

            90,000

            70,000
                               109,108                        127,580
            50,000

            30,000

            10,000
                                2017/18                        2018/19



Increase in attendance was due to the strong performance of the group fitness program, the kids’
playroom and the growing pickleball program, along with several large events throughout the
year, including:

   Enchanted Balloon Forest Display
   Amma Australian Tour
   Noosa Chorale Silver Anniversary performance, Verdi Requiem
   The Rotary Noosa Daybreak Bookfest fundraiser

3. STAFFING

NLC has one full-time member of staff (NLC Coordinator) and approximately 15 casual staff.
There are no staffing issues of significance to report.

4. SYSTEMS, PROCESSES AND OTHER MATTERS

   An upgrade of the remaining lights throughout the centre to LED was completed in April as
     part of the suite of Council’s ZEN works.
   A review of the current court usage arrangements with long-term user groups was
     completed. Feedback provided from current groups will assist with future programming.
   Two capital works projects were completed in the final quarter of the year:

     1.    Upgrade of two air conditioning units located in the Crèche and Kids’ Playroom.



                                                                                   Page 118 of 170