2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                          3    (a) Experience rating with Noosa Council

                     Respondents who contacted the Council were asked to rate a number of aspects of the
                     service that was provided including feedback on the following:

                     Answering telephone calls

                              Three quarters (75%) of respondents who contacted the Council rated this aspect of
                               service as ‘Good’ (29%) or ‘Very good’ (46%).

                                                                   Answering telephone calls
                                                                      Not applicable
                                              Very poor                    12%
                                                 2%            Poor
                                                                2%



                                                          Fair
                                                          9%                                   Very good
                                                                                                 46%



                                                                 Good
                                                                 29%

                               There were no significant variances.

                     Council’s main Tewantin office

                              60% of respondents who contacted the Council rated this aspect of service as ‘Good’
                               (28%) or ‘Very good’ (32%).

                                                           Council's main Tewantin Office

                                                     Not applicable
                                                          31%
                                                                                               Very good
                                                                                                 32%




                                       Very poor
                                          1%               Poor
                                                            2%
                                                                                         Good
                                                            Fair                         28%
                                                            6%


                               Significant variances were by:
                               Age
                                    6% aged 55-64 years – Very poor

                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                                  83



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019