2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     Email and on-line enquiries

                              26% of respondents who contacted the Council rated this contact as ‘Good’ (11%) or
                               ‘Very good’ (15%).

                                                            Email and on line enquiries

                                                                                         Very good
                                                                                           15%


                                                                                                Good
                                                                                                11%


                                           Not applicable                                               Fair
                                                67%                                                     3%

                                                                                                        Poor
                                                                                                         2%
                                                                                            Very poor
                                                                                               2%



                               There were no significant variances.

                     Return of call as promised

                              47% of respondents who contacted the Council rated this contact as ‘Good’ or ‘Very
                               good’.
                              12% rated this aspect as ‘Fair’, ’Poor’ or ‘Very poor’

                                                                Return of call as promised


                                               Not applicable
                                                    41%
                                                                                                Very good
                                                                                                  26%




                                                                                             Good
                                                                                             21%
                                                   Very poor          Poor        Fair
                                                      4%               3%         5%


                               Significant variances were by:

                               Age
                                          11% aged 45-54 years – Very poor


                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                              84



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019