2019-06-11 S&O Committee Agenda - Item 19 - Attachment 1 - Community Satisfaction Survey Noosa Shire Council 2019

                     After hours emergency service phone contacts

                              For 91% of respondents who made contact with Council, this aspect was ‘Not
                               applicable”.

                                               After hours emergency service phone contacts
                                                                          Good    Fair         Poor
                                                     Very good             3%     1%            1%
                                                        4%
                                                                                               Very poor
                                                                                                  0%




                                       Not applicable
                                            91%




                               There were no significant variances


                     Acknowledgement of written correspondence

                              18% of respondents who contacted the Council rated this contact as ‘Good’ or ‘Very
                               good’.

                                                  Acknowledgement of written correspondence
                                                                                 Very good
                                                                                   10%
                                                                                             Good
                                                                                                      Fair
                                                                                              8%
                                                                                                      3%

                                                                                                    Poor
                                                                                                     4%

                                                                                                      Very poor
                                                                                                         2%
                                               Not applicable
                                                    73%




                               Significant variances were by:
                               Gender
                                    13% male – Good
                               Age
                                    13% aged 45-54 years – Poor
                     Noosa Customer Satisfaction Survey 2019
                     MARKET FACTS (QLD) PTY LTD                      85



Document Set ID: 20874398
Version: 1, Version Date: 31/05/2019