2016-05-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                                 10 MAY 2016


EXECUTIVE OFFICE

BRANCH ACTIVITIES                            RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                            THE NEXT QUARTER
Sustainability Project Officer
Sustainability Project Officer                Participated in Earth Hour for NC            Coordinating Council’s involvement          Further development of Council’s
(note 50% allocated to sustainability, 50%      buildings, Earth Hour lunchtime                in World Environment Day Festival             policy on carbon reduction and plan
to waste)                                       documentary session                            05/06/16
                                                                                             Organise “Beyond Zero Emissions”
                                                                                               presentations to Council and liaise
                                                                                               with the Noosa Biosphere to
                                                                                               organise a presentation to the
                                                                                               community
Customer Service
Customer Service Charter                        Re-distributed and published the
                                                  customer service charter to areas for
                                                  staff and customer information
Recruitment    and   Customer     Service       Cross training in waste collections        Training and development of 3 key           Casual recruitment and training will
training                                          completed for all CSOs                       permanent staff to be able to backfill        be undertaken due to casual and full
                                                                                               in the role of Customer Service               time   staff   being    temporarily
                                                                                               Coordinator.                                  seconded to other areas
                                                                                             Cross training exposure into Local
                                                                                               Laws field officer is currently
                                                                                               underway
                                                                                             4 CSOs undertaking Justice of the
                                                                                               Peace training to improve service
                                                                                               opportunities to customers
Review of polices within the branch             Completion of Customer Service             To test, practice and educate the           Train 3 Customer Service Officers in
                                                  Business Continuity Plan (BCP)               BCP within the CS team                        the     Coordinator    role     and
                                                                                                                                             requirements of the BCP process.
Continual iP@n improvements                     Trained a second champion in               Continual liaison with departments to       Ongoing
                                                  reviewing and updating the CS                improve iP@n to ensure correct
                                                  intranet                                     information is available for the CS
                                                                                               team to use in resolving customer
                                                                                               enquiries




                                                                                                                                                                Page 58 of 72