2016-05-10 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                                                                                               10 MAY 2016


BRANCH ACTIVITIES                          RECENT ACHIEVEMENTS                          CURRENT PRIORITIES                            THE NEXT QUARTER
Business as Usual activities                  Call volumes continue to increase on       Ensuring that current processes and         Refinement of processes with a
                                                previous years. This quarter saw             procedures are continually reviewed           greater emphasis on promoting on
                                                increased calls due to Rates Issue,          and kept up to date                           line services
                                                Rates Reminders and Election               Improvements to T1 and online
                                                enquiries. Our average wait time for         services
                                                the quarter overall has been 65
                                                seconds.
Governance
Provision of Governance related support       Support Council’s CEO with the
with the on-boarding program for the new        development of governance related
Council following the 2016 Election             training materials for the Councillor
                                                Induction Training day
Review of Council’s Administrative                                                         Commence research relating to best          Continue     with   research   and
Complaints Policy and Processes                                                              practice    complaints     handling           undertake review of Council’s
                                                                                             processes,     relevant   Australian          Administrative Complaints Policy
                                                                                             Standards, and positive practices of          and associated processes
                                                                                             other Councils.                             Present    findings   to   Council’s
                                                                                                                                           Leadership Team prior to submitting
                                                                                                                                           recommendations to Council for
                                                                                                                                           approval
Development and Implementation of                                                          Development of Public Interest              Delivery of developed training and
Fraud and Corruption Control Plan for                                                        Disclosure,    and Fraud    and               implementation of other action items
Council                                                                                      Corruption Control training for               contained in Council’s Fraud and
                                                                                             relevant staff                                Corruption Control Plan
Support Council’s Audit and Risk Working      Coordination      of    Management         Finalise Management responses               Coordination of draft agenda and
Team                                            responses relating to the Cash               relating to the Waste Charges                 preparation of Governance and Risk
                                                Handling Internal Audit undertaken           Internal    Audit   undertaken      by        related documents and reports for
                                                by Council’s Internal Audit provider         Council’s Internal Audit Provider             Council’s Audit and Risk Committee
                                              Coordination of agenda items and           Assist with the coordination of action        Meeting of 10 June 2016
                                                preparation of Governance and Risk           items from Council’s Audit and Risk         Track and report progress relating to
                                                related documents and reports for            Committee meeting of 5 February               implementing      recommendations
                                                Council’s Audit and Risk Committee           2016                                          contained in Cash Handling and
                                                meeting of 5 February 2016                                                                 Waste Charges Internal Audits




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