Meeting papers

 Service Outputs – Detailed Activity Listing
                           Activity                                                Service Level/Standard
                       Customer requests (major complexity): higher Customer
                                                                          risk requiring
                                                                                 requests (major
                                                                                           90 business
                                                                                                   complexity):
                                                                                                           days (target)
                                                                                                                  higher risk requiring
                       a higher level of engineering investigation aand
                                                                      higher
                                                                          analysis
                                                                               levelwith
                                                                                     of engineering
                                                                                           Investigation
                                                                                                      investigation
                                                                                                            only. Time
                                                                                                                    andframe
                                                                                                                          analysis
                                                                                                                                does
                                                                                                                                   with
                                                                                                                                     no
                       input from internal and/or external departments.
                                                                    input from
                                                                            May internal and/or
                                                                                           to deliver
                                                                                                  external
                                                                                                        improvements
                                                                                                            departments.on May
                                                                                                                            the ground
                       require reports, detailed correspondence, detailed
                                                                    require reports,
                                                                              plans, detailed
                                                                                           dependent
                                                                                                correspondence,
                                                                                                          on externaldetailed
                                                                                                                      factors.plans,
                       work instructions, etc. (e.g. road safety, crash
                                                                    workinvestigation,
                                                                           instructions, etc. (e.g. road safety, crash investigation,
                       speed limit reviews, traffic noise assessment).
                                                                    speed limit reviews, traffic noise assessment).
                     Customer requests specifically for            30 business days dependent on availability of
                     traffic count / speed data.                   existing data and whether new data is required to
                                                                   be collected.
 Programs
 Initiatives aimed at managing congestion and reducing demand for increased capacity on the road network and car
 parking through provision of active transport and public transport facilities and their promotion.
                        • Cycle Grant Program                      Annual preparation of funding grant applications
 Scheduled             On-going delivery of cycling                (December / January) that assist Council to
 activities            infrastructure in collaboration with TMR    achieve their overarching transport objects to
                       to create mode shift and reduce             manage congestion and reduce demand for
                       dependence on private motor vehicle         increased road capacity.
                       trips.
                          - Go Noosa Holidays                        • Free buses for entire length of Queensland
                            ProgramsServices:                             State School Easter & Xmas School holidays.
                                                                          Includes Translink services 626, 627, 628,
                                                                          629 and 632, and Council services 065 and
                                                                          064.
                                                                     • Traffic management
                                                                     • Park and Ride
                                                                     • Annual evaluation and reporting
                       • Go Noosa Weekends                         Free buses every weekend.
                                                                   Includes Translink services 626, 627, 628, 629 and
                                                                   632 only.
                                                                   Annual evaluation.
                       Walk-and-Ride (Schools) Program             At least one activity per term offered to all schools
                       Offer one activity per term such as:        Annual evaluation and reporting on participation
                            • Year 4 Bike SkillsHigh school
                                bike tune-up day
                            • National Ride 2 School Day
                            • National Walk Safely to School
                                Day
                            • National Ride 2 Work Day
                            • Years 5 and 7 sustainable
                                transport in-class presentation
                            • Primary school in-class activities
                                such as follow the turkey to
                                school, hands-up surveys,
                       Comprises a range of activities & events
                       that are optional – subject to each
                       School’s decision.

 Reactive activities   Issue                                         Target days for completion

                       • Ad hoc school requests such as              As required
                         assistance for parking, kiss and drop
                         compliance, tailored programs such as
                         walking school buses etc.
                       • Enquiries / complaints                      No defined level of service – generally within 30
                       • In relation to Go Noosa programs etc.       business days


1 Refer to Asset Responsibility Matrix for specific areas of responsibility

2 Currently no arrangements in place to recover costs associated with traffic engineering staff undertaking these

assessments on behalf of Property Branch. Arrangements need reviewing to ensure equitable.

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