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2015-02-03 Planning & Organisation Committee Agenda
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Page 57 of 122
DEPARTMENT EXECUTIVE OFFICE
Corporate Program
Program objectives
e To ensure the organisation has a strong customer focus and systems to ensure effective management of customer requests
Responsible
Service CSA Ln es) Status Comments Manager
harter - Develop and implement Draft CS Charter prepared for discussion with Executive Executive
ustomer service charter including Leadership team, following this it will be submitted for Manager
ustomer service statistics Council's approval. Expected completion date 31/3/15.
On Track
Operational Plan — Quarterly Report
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