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2015-02-03 Planning & Organisation Committee Agenda

of 92

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Page 58 of 122

Responsible
Service                   Key Initiatives               bo) edb)                  Comments                         Manager

            Phone system — Continue to enhance the                              -                .           Executive
                         :                  .                     New phone system implemented and operational.
             ustomer service phone system to improve                                                         Manager
             ustomer interface.

                                                     Completed

                                                                                             Operational Plan — Quarterly Report

                                                                                                                         Page 58 of 122
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