2017-11-07 Services & Organisation Committee Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA   7 NOVEMBER 2017




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EXCELLENCE AS A COUNCIL
No. Project                                                              Tretia                                       Update                                                                           Status
1    Develop a master plan for the Tewantin administration building    Director Infrastructure Services               Buildings & Facilities Coordinator has been employed. Development of          Not started  2
                                                                                                                      the master plan will now commence.
2    Negotiate new employee Certified Agreement                        People and Culture Manager                     It is anticipated that a new Certified Agreement will be endorsed prior to      Ontrack    @
                                                                                                                      December, subject to negotiations.
3.   Test and review Council’s Business Continuity Plans               Governance Advisor                             The following Business Continuity Plans have been developed and                 On track   go
                                                                                                                      approved by Council's Leadership Team:
                                                                                                                      1. Master Business Continuity Plan;
                                                                                                                      2. Payroll Business Continuity Plan;
                                                                                                                      3. ICT Business Continuity Plan;
                                                                                                                      4. Waste Management Business Continuity Plan.
                                                                                                                      The next phase of this project is the implementation and testing of the
                                                                                                                      plans by relevant areas within Council.
4    Focus on continuing to develop our organisational culture and     Chief Executive Officer                        Workshops held with Leadership Team and Management Team. Internal               On track   Qo
     values                                                                                                           communication guidelines adopted and Workplace Health and Safety
                                                                                                                      celebration event held.
5    Continue   TechnologyOne    CIA   transition  including core      ICT Manager                                    Progressing  upgrades   and  implementation   of the  new   Enterprise          On track   g
     enterprise suite conversion and planning for property and                                                        Budgeting system.
     compliance transition
6 — Review of general rating structure and rating concessions          Revenue Services Manager                       Issues to be explored agreed upon with Director, however, the detailed          On track   Qo
                                                                                                                      work cannot be undertaken until the new valuations are received in late
                                                                                                                      February or early March.
7    Continue to provide excellence in customer service                Director Executive Services                    Snap Send Solve contacts are increasing 10% per month.                          On track   Qo
                                                                                                                       Web chat is on hold pending technical support from ICT. Call volumes
                                                                                                                      have dropped 14% compared to the first quarter of 2016.
8    Commence a review of service levels for key Council services      Executive Officer                              A discussion paper outlining proposed approach and project plan drafted         Ontrack    @
                                                                                                                      for consideration by the Project Control Group.

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