2020-10-12 GC Agenda - Item 9 - Attachment 1 - Aircraft Noise Ombudsman Report - Investigation

7.19 This report also included presentations of the feedback statistics which led to
     some confusion and concern being expressed by complainants. For example,
     Airservices treated one submission that raised five different complaints – e.g.
     flight paths, noise, emissions, environment and process – as five “resident
     submissions”. Of these five “resident submissions”, noise was counted as one
     of the five, or 20% of “resident submissions”.

7.20 Using this method, the report stated that noise accounted for 24% of “resident
     submissions”. However, 475 of the 917 people making submissions, or 51.8%,
     raised noise as a concern. After complaints were received about this,
     Airservices produced an updated version25 which essentially maintained the
     original analysis.

7.21 The Summary of Feedback – Part Two26 was released on 28 June 2019,
     summarising feedback from residents in the non-targeted or general areas.
     The report noted 2,915 unique submissions were received. Using the same
     analysis methodology as in Part One, it reported 35% raised flight paths, 17%
     noise and 13% concerns about the community consultation associated with
     the previous EIS.

7.22 While there were concerns raised about the way Airservices presented the
     feedback, as outlined above, it must be recognised that this was a new and
     developing process. It is clear that Airservices received a significant number of
     submissions and faced a challenging task to absorb and synthesise the
     substantial amount of feedback.

Stakeholder Round Table

7.23 On 5 July 2019, a Stakeholder Round Table was held, consisting of
     stakeholders from Sunshine Coast Council, Noosa Shire Council, Sunshine
     Coast Airport, Flight Path Forum Inc. and State and Federal Members of
     Parliament. Airservices reported that the purpose of the Round Table, among
     others was to:

                  Explore and discuss the Consideration of Feedback Report which includes the Final
                  Design prior to public release

7.24 The agenda for the Sunshine Coast Council Special Meeting of November
     201927, described the Stakeholder Round Table meeting as follows:

                  The purpose of the meeting was to provide a better understanding of the regulatory,
                  technical, operational and community feedback resulting from the Airspace Community
                  stakeholder engagement associated with the delivery of the new Runway.

7.25 The then ANO attended the Round Table session as an observer and noted:


25 Airservices Australia, Summary of Feedback Part 1: Sunshine Coast Proposed Airspace and Flight Path

Changes (updated), 28 June 2019
26 Airservices Australia, Summary of Feedback Part 1: Sunshine Coast Proposed Airspace and Flight Path

Changes, 28 June 2019
27 Sunshine Coast Council, Agenda Special Meeting (Region Shaping Projects), 14 November 2019, p. 10:

https://d1j8a4bqwzee3.cloudfront.net/~/media/Corporate/Documents/Meetings/November%202019/Minutes%20Sig
ned%20141119%20OM.pdf

Aircraft Noise Ombudsman
Investigation into complaints about the introduction of new flight paths in the Sunshine Coast (April 2020)   Page 22