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2018-03-12 GC Agenda - Attachment 1 to Item 5 - Noosa Aquatic Centre Asset Management Plan
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Log in to see the plans as drawn Noosa Council
Asset Management Plan
Noosa Aquatic Centre
ANNEX B: MEASURED LEVELS OF SERVICE
Community Levels of service
Performance Level of Service Measure Measurement Target
Measure Criteria
Availability NAC is Available Degree of Unplanned No more than 1
Availability Closures unplanned pool
closure p.a. with a
maximum of 1
working day.
Equipment Equipment No more than 10
Failure Failure Records recordable p.a.
Quality NAC is Fit for Condition of Condition Aim to maintain
Purpose NAC Assets Assessments assets with a
condition score of
1-3 and all assets
with scores 4 & 5
are prioritised and
identified for
renewal.
Affordability NAC fees are Access rates Benchmark fees Fees +/- 10% of
competitive and and fees of similar average industry
affordable facilities in SEQ. rates
Customer Customer NPS score
Feedback satisfaction greater than 30.
survey
Health and NAC facility is safe No of Injuries Reported Injuries Zero reportable
Safety and free from injuries on-site.
Hazards
System/Asset Response to Responses to all
Failures Repairs failures are
repaired within
agreed
timeframes.
Legal and Compliance of NAC Compliance Audit of Legal 100% Compliant
Statutory Facility with Legal, and Statutory through water
Compliance Management Statutory Compliance quality testing &
Standards and WH&S
relevant codes inspections.
Noncompliance Nil Non-
warnings per Compliance
year Warnings
Appearance and NAC Facilities are Cleanliness Customer Less than 5
Presentation clean and Feedback formal written
presentable complaints about
condition cleanliness of
buildings per year
Undertaking A Percentage of NAC facilities are
works in works completed. maintained within
alignment with 90 % of prescribed
NAC standards and
maintenance regularly reviewed.
plans
Page 24
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