2022-05-16 General Committee Meeting Agenda

GENERAL COMMITTEE MEETING AGENDA   16 MAY 2022




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GENERAL COMMITTEE MEETING AGENDA                                                                          16 MAY 2022

                                                                                                       Noosa Council 2021/22 Operational Plan Quarterly Progress Report
                  w Wy Theme - Excellence as a Council
                               Corporate Plan Goal - The Noosa Shire Communify is proud of its Council

             Corporate Plan Key   Operational Initiatives       Outcomes                   Responsible      Update                                        Status Q2      Q3
             Focus Areas                                                                   Areas/Officers
             5.1 Maintaina focus | Customer service request     Customer requests are     Director          Processes & procedures identified for closure of | On track Behind
             on  excellence   in | management review            dealt with in acceptable   Infrastructure   requests not automatically closing on                     Schedule
             Customer   Service                                 timeframes                 Services         completion.
             and       improved                                                                              Mapping processes to provide ‘first contact’
             service delivery                                                                               information on website to reduce request
                                                                                                            numbers.
                                                                                                            No further updates due to resourcing.
             5.2 Maximise         Carpenters Lane land -        Future                     Property/        The last development approval provided by     Not started| Not started
             financial            Extension of time for         consideration/options for | Property        Planning cannot be further extended and has
             opportunities for    development approval          the future development of | Manager         expired. New development approval is required.
             Council land                                       the site are maintained                     To be discussed with Director Corporate
             holdings for the                                                                               Services and CEO re timing for new DA.
             purpose of
             maximising non-
             rate revenue
             5.3 Further develop | Continue the transition to T1 | Integration of council’s ICT/             Implemented fleet management systems         Ontrack | On track
             systems to promote | Ci Anywhere for Council’s     systems to streamline      ICT Manager      including information dashboards, progressing
             continuous           enterprise management         operations, increase                        invoice processing and animals, infringements,
             improvement          system                        flexibility, increase                       and debtors pending sign-off of roadmap and
                                                                productivity and cost                       start in April 2022.
                                                                efficiencies
                                  Implement improved systems | Protection from cyber-      ICT/             Created branch specific cyber security training. | Ontrack | On track
                                  security measures and         attacks and mitigate harm | IcT Manager     Updated cyber security induction. Reduced
                                  testing                       to networks, applications,                  vulnerabilities in systems. Improved controls on
                                                                devices and data                            privileged access. Incident response procedures
                                                                                                            reviewed by external security consultancy.
                                                                                                            Penetration testing of internet exposed CCTV
                                                                                                            and web applications systems scheduled for
                                                                                                            April 4!".

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