Annual Report 2023-24

                                                                                                                                                                                                                                                                 Our Performance
                                                                                                                                       Measure: Average seconds of “wait” time in phone queue
        Our Customers
                                                                                                                                       Purpose: Purpose: Service timeliness / capacity to respond



                                                                                                                                        60
      Measure: Number of requests received x month
      Purpose: Level of customer demand & whether service levels appropriate                                                            50

      3250
      3000
                                                                                                                                        40
      2750
      2500                                                                                                      Environmental Health
      2250                                                                                                                                                                                                                                       2023/24
                                                                                                                                        30
      2000                                                                                                      Works Operation
       1750                                                                                                     Waste Managment                                                                                                                   2022/23
      1500                                                                                                                              20
       1250                                                                                                     Parks
                                                                                                                                                                                                                                                  2021/22
      1000
                                                                                                                Local Laws              10
        750
        500                                                                                                     All others
        250
                                                                                                                                            0
          0
                                                                                                                                                July     Aug   Sept     Oct   Nov     Dec   Jan        Feb   Mar        Apr   May        June
                July   Aug   Sept   Oct    Nov    Dec     Jan         Feb     Mar     Apr   May   June



138
      Commentary: The month of April recorded the 3rd highest number of requests lodged with Council while                             Commentary: Average wait time remained under 60 seconds for the 2023/24 FY.                                               139
      June recorded the lowest. Local Laws, Parks and Waste remain the top 3 business units receiving requests.




      Measure: % of requests completed within target date x month                                                                      Measure: Total number of development applications decided
      Purpose: Indicator of whether service levels are satisfactory


      60%                                                                                                                              35


                                                                                                                                       30


                                                                                                                                       25                                                                                                       MCU
      40%
                                                                                                                                                                                                                                                RAL
                                                                                                                                       20
                                                                                                                                                                                                                                                DBW
                                                                                                                                       15                                                                                                       Current agency




                                                                                                                                                                                                                                                                 Noosa Council Annual Report 23/24
                                                                                                                                                                                                                                                referral
      20%                                                                                                                                                                                                                                       Op works
                                                                                                                             2023/24   10
                                                                                                                                                                                                                                                Plan seal
                                                                                                                             2022/23    5
                                                                                                                                                                                                                                                Minor changes

                                                                                                                             2021/22    0
       0%
              July     Aug   Sept    Oct    Nov     Dec         Jan         Feb     Mar     Apr   May    June                                     Jan/2024       Feb/2024      Mar/2024     Apr/2024         May/2024         Jun/2024



      Commentary: The percentage of requests being completed on time has increased this quarter.                                       Commentary: Development application have been relatively static for most months of the year but peaked
                                                                                                                                       at 94 in May. Additionally, 23 more development applications were decided in Q4 compared to Q3.