2021-03-09 Services & Organisation Committee Meeting Agenda

SERVICES & ORGANISATION COMMITTEE MEETING AGENDA                                      9 MARCH 2021


3.   Client numbers summary

                    Commonwealth Home Support Program YTD Outputs
                           1 July 2020 to 31 December 2020
 Service                                                      Services provided
 Allied Health Care                             Aug – Dec 2020                  246
 Social Support – Group                         Oct – Dec 2020                 2,528
 +Telephone welfare checks                      Jul - Dec 2020               596 calls
 Welfare visits                                 Jul - Dec 2020                69 visits
 Ageing Well Noosa                              Session recipients             1,267
 Goods & Assistive Technology Aids                                               1
 Domestic Assistance                                                           1,306
 Home Maintenance                                                              1,003
 Home Modification                                                              158
 Personal Care                                                                  496
 Flexible Respite                                                                90
 Social support - Individual                                                   1,187
 Transport                                                                     2,947
 Total                                                                        11,894

The above services (excluding Ageing Well Noosa, transport, welfare checks and visits) delivered a
total of 18,417 hours of service to NCS CHSP clients during this period. Welfare telephone calls and
visits ranged from 15 minutes to 2.5 hours, depending on the needs of the client.

                   Noosa Home Assist Summary YTD Outputs
                         1 July 2020 to 31 December 2020
 Information & Referral                               Services provided
  Total clients received info & referral                    523
 Home Maintenance/Minor Modifications
  HAS output hours                                                  856

The above services delivered a total of 2,235 hours of service to clients through Noosa Home Assist
Secure during this period. It should be noted that COVID-19 did not reduce the demand on Home
Assist Secure services and in fact the team were busier than ever, particularly when juggling the
added demands from the one-off Seniors and Accessibility program.

4.   Recent achievements

NCS has been able to achieve the following over the past 6 months:
   Progressed gradual service delivery resumption following COVID-19 disruptions and increased
    operations as restrictions eased.
   Collaboration with Community Development and Noosa Leisure Centre in the Ageing Well
    Noosa program. This program has received extremely positive feedback and has been
    expanded to 15 sessions per week across Cooroy, Cooran, Peregian Beach and Pomona.
   Implemented coffee and chat mornings in Pomona, Cooroy, Tewantin and Noosaville. This
    was implemented to slowly encourage our core group to begin socialising again.



                                                                                       Page 36 of 48