Development Application Part 2 - Environmental & Stormwater Management Plans · OPW11/0335

                                                                                    Environmental Management Plan
                                                                                       Peregian Beach Caravan Park


shall be made available for inspection by Council officers upon request. Some staff such as machinery
operators and truck operators may need more intensive training as to the specific requirements of this EMP.




2.5.1          Environmental Incident Reporting

All environmental incidents and near-misses shall be reported to the Site Foreman or Site Manager. The
Site Foreman shall establish and maintain an Environmental Incident Register which lists the date and
nature of the incident/near miss. An incident report shall be completed for each incident/near miss and shall
address the following:

        Date of incident;
        Nature of incident and associated information;
        Location of incident;
        Name of person or body which reported incident (note: if complainant does not wish to be identified
        then "not identified" is to be recorded);
        Employee who received notice of incident;
        Contractor's review and comment;
        Recommended action to resolve incident;
        List of organisations to be contacted with regard to incident;
        Outcome of actions undertaken subsequent to incident being recorded; and
        Date of resolution of incident.

Specific corrective actions relevant to each EMP element are outlined in each relevant section. Material or
serious environmental harm shall be reported by the Site Manager to the Council as soon as they become
aware of its occurrence.

2.5.2          Environmental Complaints

Emphasis shall be placed upon timely resolution of any complaints received in relation to development of the
site and the establishment of corrective actions in response to non-conformities with the EMP (identified by
the monitoring process). The Construction Foreman shall establish and maintain a Complaints Register to
enable recording of complaints received.

Procedure


1.      Complaint is received by personnel (written, verbal, email, telephone call, fax etc.).
2.      Complaint is immediately forwarded to the Site Manager.
3.      Upon receipt of a complaint, the Site Manager shall immediately acknowledge the complainant (either
        verbally or in writing) and document the complaint in the Complaints Log. The original copy of the
        complaint shall be retained if possible.
4.      As soon as practicable after the receipt of the complaint the Site Manager shall notify the Council and
        investigate the complaint. The Site Manager shall identify and document:


        a)    Operations undertaken at the time of the complaint;
        b)    Factors that may have contributed to the complaint; and
        c)    Necessary steps and implementation timeframe to address the complaint.




1101 14_PR20517_EMP.doc                                                                                  Page 9